Security is our priority

GDPR Compliance

Agile Telecom supports companies when it comes to data and privacy protection. Our transparency policy is meant to provide you with all you need to feel secure on the platform.

General information

This page provides information about how your use of Agile Telecom services relates to the EU General Data Protection Regulation (GDPR — official page, Wikipedia).

Agile Telecom S.p.A. is an Italian company headquartered in Via Baldassarre Peruzzi 26, 41012 Carpi (MO), VAT IT02804070361, and part of the Growens group. As an EU-based provider of enterprise messaging services, Agile Telecom is particularly committed to GDPR compliance.

Agile's infrastructure compliance

Our infrastructure and security policies regularly undergo assessment and verification to guarantee their suitability with the highest standards of compliance in terms of data protection. This includes:

a Data Center located in Europe
the Data Loss Prevention protocol (DLP)
Threat Protection systems
periodic Vulnerability Tests

Find more information here

Data protection: our commitment

Every day, we commit to the principles that maintain trust in the cloud, as well as protect and secure data. We provide all our customers with the necessary tools to comply with the regulations simply and straightforwardly.

As part of the Growens group, we have aligned the Agile Telecom solution to GDPR requirements by updating the Data Processing Agreement (DPA) contained in our license agreement.

Our Data Protection Officer

In adherence to the GDPR, Agile Telecom has appointed a Data Protection Officer to manage corporate compliance and act as point of contact between the company and the competent authorities.

Contact the DPO at dpo@agiletelecom.com.

Frequently asked questions

Is Agile Telecom acting as Data Controller or Data Processor?

It depends on the data and on the specific service. To get a definitive answer for your use case, please contact our DPO at dpo@agiletelecom.com. As a general rule, the personal data of your end users that you submit through our services is processed by Agile Telecom on your behalf — you remain the Data Controller. The personal data of your account (your representatives, billing contacts, administrators) is processed by Agile Telecom as Data Controller, as described in our Privacy Policy.

I am already a customer and want to appoint Agile Telecom as Data Processor.

If you need to formalize our role as Data Processor under Article 28 GDPR, contact our DPO at dpo@agiletelecom.com. Our Data Processing Agreement (DPA), aligned with GDPR requirements and updated within the Growens group, is available on request.

I want to ask Agile Telecom to fill out an assessment questionnaire.

We support customers with security and privacy assessment questionnaires as part of vendor onboarding. Send the questionnaire to dpo@agiletelecom.com with a brief context about the deal, and our team will get back to you.

Does Agile Telecom and its services comply with current privacy regulations?

Yes. Agile Telecom complies with the EU General Data Protection Regulation (Regulation 2016/679 — GDPR), the Italian Personal Data Protection Code (D.Lgs. 196/2003 and subsequent amendments) and the applicable AGCOM regulations for telecommunications operators.

Where can I find Agile Telecom's Privacy Policy?

Our full Privacy Policy is available at agiletelecom.com/privacy-policy.

I am interested in purchasing one of your services, but I would like to read your agreement first.

Our service agreement (including the DPA annex) is available on request. Get in touch through our contact page indicating which services you are evaluating, and we will share the latest version. Our general Terms and Conditions are also published on this website.

How does Agile Telecom protect its customers' personal data?

Our infrastructure and security policies are regularly assessed against the highest data-protection standards. This includes a Data Center located in Europe, the Data Loss Prevention protocol (DLP), Threat Protection systems and periodic Vulnerability Tests. The full technical description is on the GDPR Infrastructure page.

I am a former customer: how can I submit a data deletion request?

Send an email to dpo@agiletelecom.com or privacy@agiletelecom.com with your request. Our team will process it in line with Articles 17 and 21 GDPR, subject to retention obligations imposed by tax, accounting or telecommunications regulations.

Privacy questions? We have answers.

From assessment questionnaires to Data Processing Agreements, our team is here to help you stay compliant.

Need to talk to our DPO?